Like everyone, we have been closely monitoring the government’s response to the COVID-19 pandemic and, following their instruction, our warehouse and office staff is currently operating at reduced staffing levels
This will mean that regrettably, that orders may take a little more time to get to you.
If we have to cancel your order and issue a full refund or their delivery time exceeds our 1-3 working days, we will contact you.
While there have been no cases of the virus within our business, our priority is firmly towards the health and wellbeing of our employees along with the safety of the staff of our suppliers and our customers.
Members of staff that are in the high-risk category have decided to stay at home, and social distancing and mandatory protection clothing is now being issued. Although the day to day running of the business is still carrying on things now take longer as we take more care moving around and working in the working environment.
Please do not hesitate to get in touch if you have any questions or just need someone to talk to. We encourage you to reach out to us on social media, or you can contact someone directly at [email protected]. A member of our customer service team will assist you as soon as they’re able.
We trust you will understand why we’ve had to take these precautions, and we hope to return to business as usual as swiftly as possible.
For now, our thoughts are with all those who have been directly affected by this and we send the most heartfelt wishes out to the people who have taken ill their families, and to the NHS staff working tirelessly on the front lines.
Stay safe, take care and look out for one another.
The Home & Roost Team Team