Delivery & Returns
Delivery Terms and Conditions
Unless stated otherwise in the offer, the delivery period is normally 1 to 3 working days after dispatch. Unless stated Home and Roost will use a next working delivery service provided by a UK courier. Any delays incurred are subject to the courier’s terms and conditions.
Unless stated all items are delivered Flat Packed and will require self-assembly.
The Fully Assembled Delivery Service is available on request, prices and delivery times are subject to third party delivery companies. The Fully Assembled service only applies to Rabbit Hutches and not Rabbit Runs, the Assembled Delivery Service charge is not covered by our warranty and is non-refundable.
Free Delivery is within England, Wales and parts of Scotland, the free delivery cut off is for orders that total £49.99 and over.
We can not guarantee a delivery day, all delivery times and dates are estimates and subject to delay.
All deliveries depending on size and weight are delivered by XDP, DPD, UK Mail, Parcel Force and My Hermes Next Working Day Delivery. Due to the weight & size of some of our products, delivery can take 2-3 working days to reach you once dispatched.
Unless stated a return fee of 5% of the total RRP for Rabbit Hutches, Rabbit Runs, Rabbit Hutch and Run Combos, Dog Kennels and Chicken Coops will be charged. A 10% return fee applies for Bird Tables.
For Saturday deliveries please contact us at email@example.com or call us on 01843 821128 for a quote
Same day dispatch products are for orders placed before 12am on a working day. (Only products indicating same day dispatch can be dispatched the same day)
Bigger stock items can be delivered in more then one box and can be delivered at separate times of the day (Unless we contact you, we will always dispatch all of your order. So no need to worry about having different day deliveries)
All deliveries require a signature upon arrival. Items can be left at the chosen address or with a neighbour if instructed by the customer at checkout. Please note that as soon as any items are left at the delivery address, the customer is solely responsible for that item.
If you have not received your order within 4 Working days please contact as firstname.lastname@example.org or call us on 01843 821128
If the item is faulty, damaged or a mistake has been made with your order, we will be able to offer you a refund or an exchange within 30 days.
This does not affect, your consumer rights.
Unfortunately we do not deliver outside the Mainland UK, Northern Ireland or Ireland.
In the event that some of the ordered products are not in stock, Home and Roost shall be entitled to provide partial deliveries at its cost provided this is acceptable for the customer.
In the event that Home and Roost is unable to deliver the ordered product because Home and Roost itself is not supplied by its own suppliers, without culpability on the part of Home and Roost, Home and Roost may withdraw from the contract. In such a case, Home and Roost shall inform the customer without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product delivered, Home and Roost shall, without delay, reimburse payments made by the customer. Deliveries are free of customs duties within the EU. In the case of delivery in countries outside the EU customs duties, taxes and other levies that may apply shall be borne by the customer.
In the event that supplied products are damaged en route, the Home and Roost customer service is to be contacted, where possible, without delay. As a result, Home and Roost shall have the option of lodging a complaint with the carrier or transport insurer regarding the damage. If the customer fails to provide notification of transport damage, this shall not have any effect whatsoever on the customer’s statutory guarantee rights.
In order to fulfil customer orders Home and Roost needs to pass on the customer email address, and if available a contact phone number to the delivery company authorised to delivering the goods. This forms part of the contract with Home and Roost. The customer does not have the right to object.