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We aim to dispatch all cat houses as quickly as possible. Standard delivery usually takes 2-3 working days, but express options may be available at checkout. Once your order is shipped, you'll receive a tracking link via email so you can monitor your delivery every step of the way. If you have any questions about your order, our customer service team is always happy to help.

We understand that every cat has its own preferences. If your cat doesn’t take to their new house, you can return it free of charge within 90 days of purchase, no questions asked! Simply contact our support team to arrange a return, and we’ll guide you through the process. Your satisfaction is our priority!