Refund policy
Refunds
After you cancel your order and return the products any sum debited by us to your credit/debit card will be refunded less any charges in accordance with these Terms & Conditions. We will notify you of your refund via e-mail within a reasonable period of time. We will refund any money received from you using the same method originally used by you to pay for your purchase, in accordance with money laundering regulations.
Refunds for products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 90 days of you cancelling your order.
If any product you purchase is damaged, faulty or incorrect when delivered to you we may offer an exchange or refund as appropriate in accordance with your legal rights.
If you believe a product is faulty you should return the product to us in accordance with the Returns Information. If you have any questions regarding returns please contact us.
We will replace the goods or refund you, provided that the defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, negligence by the customer if you fail to follow product instructions if the goods have been misused, altered or repaired without our approval. If We do not find any fault or defect then your cancellation and refund rights are limited to those set out in Clauses a. & b. below although this does not affect your statutory rights.
- We warrant that the goods which we supply are of satisfactory quality and are fit for the purpose for which goods of that nature are commonly supplied.
- If you return goods to Us for a reason other than if you change your mind, we will inspect the goods and either replace them or refund the full purchase price for Goods if we accept that there is a manufacturing defect or other fault in the Goods. This is subject to You returning the Goods to Us within a reasonable period.
Substitutions
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative.
We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 90 day returns policy.
All sizes and measurements of the products are approximate but we do try to make sure that they are as accurate as possible.
Our policy on cancellations, returns and refunds does not affect your statutory legal rights.