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Cookie Policy

Shillings Ltd T/A Home and Roost Cookie Policy

In this cookie policy, you can read about

  • how we use cookies,
  • the types of cookies we use,
  • for how long they work and for what purposes they are used,
  • how to change your cookie settings and opt-out, and
  • Who are we and how can you contact us.

When we use words like “us”, “we”, “our” we mean Shillings Ltd. You can find our company details below. We are the data controller of the data collected through the use of cookies on our website.

Our website is www.homeandroost.co.uk, incl. our sub-domains, we own and operate.

 When we refer to “you” we mean you as a user or visitor of our website.

Cookies are small text files placed on your computer when you browse a website. This website uses cookies in a general way to help us to understand how our website is used and also to improve the user experience. 

Our website occasionally makes use of embedded services such as Facebook, AddThis, Instagram, Lootly, Zendesk, Zapier and Twitter. These third-party services may also save cookies on your computer whilst you use our website. We have no control over these cookies and you should seek advice from these services if you wish to understand more about how they use cookies.

You may wish to visit www.aboutcookies.org which contains comprehensive information on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.

 WE USE THE FOLLOWING COOKIES:

Strictly necessary cookies. These are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We also share this information with third parties for this purpose, such as Google and Facebook.

Session Cookies. These cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes, such as remembering what a user has put in their shopping basket as they browse a website. Session cookies also permit users to be recognized as they navigate a website so that any item or page changes they make are remembered from page to page. Session cookies expire after a browser session; thus, they are not stored long term.

Persistent Cookies. These cookies are stored on a user’s device in between browser sessions, which allows the user’s preferences or actions across a site (or, in some cases, across different sites) to be remembered. Persistent cookies may be used for a variety of purposes, including remembering users’ choices and preferences when using a website or to target advertising to them.

We may also use cookies for:

  • Identifying the areas of our website that you have visited
  • Personalizing content that you see on our website
  • Our website analytics
  • Remarketing our products or services to you
  • Remembering your preferences, settings, and login details
  • Targeted advertising and serving ads relevant to your interests
  • Affiliate marketing
  • Allowing you to post comments
  • Allowing you to share content with social networks

Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access features on our website correctly or at all.

COOKIES IN USE

The table below sets out what cookies we use and why:

CookieBrief description
__utmaAnalytical/performance  – Google Analytics.
__utmbAnalytical/performance  – Google Analytics.
__utmcAnalytical/performance  – Google Analytics.
__utmzAnalytical/performance  – Google Analytics.
_gaAnalytical/performance  – Google Analytics.
_gatAnalytical/performance  – Google Analytics.
_gidAnalytical/performance  – Google Analytics.
collectAnalytical/performance – Google Analytics  Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels.
visitorAnalytical/performance Session – Clerk.io Used to compare what products have been clicked and subsequently purchased. 
ZD-buidAnalytical/performance Persistent – Home and Roost  Unique id that identifies the user on recurring visits.
ZD-currentTimeAnalytical/performance Persistent – Home and Roost  Registers the date and time for the user’s latest visit to the website
__zlcmidMarketing 1 year – Home and Roost Preserve users states across page requests.
_fbpMarketing 3 months – Facebook Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers.
frMarketing 3 months – Facebook  Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers.
IDE Marketing 1 year – Google Used by Google Do DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 
NIDMarketing 6 months – Google  Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads.
pagead/1p-user-list/#Marketing Session – Home and Roost  Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertising efforts and facilitates payment of referral-fees between websites. 
test_cookieMarketing 1 day – Home and Roost  Used to check if the user’s browser accepts cookies.
trMarketing Session – Facebook  Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. 
__cf_bmNecessary 1 day – Zendesk This cookie is used to distinguish between humans and bots. This is beneficial for the new website, in order to make valid reports on the use of their website.
__cfruidNecessary Session – Zendesk This cookie is a part of the services provided by Cloudflare – Including load-balancing, the deliverance of website content and serving DNS connection for website operators. 
__zlcstoreNecessary Persistent – Chatbot This cookie is necessary for the chat-box function on the website to function 
ac_enable_trackingNecessary 29 days – Home and Roost Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
AWSALBCORSNecessary 6 days – Zopim Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 
AWSELBNecessary 1 day – Lootly  Used to distribute traffic to the website on several servers in order to optimise response times
AWSELBCORSNecessary 1 day – Lootly Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 
cookies.jsNecessary Session – Home and Roost Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-en try. 
rc::aNecessary Persistent – Google  This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 
rc::bNecessary Session – Google This cookie is used to distinguish between humans and bots.
rc::cNecessary Session – Google This cookie is used to distinguish between humans and bots.
XSRF-TOKENNecessary 1 day – Lootly Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. 
ZD-suidNecessary Persistent – Home and Roost Unique id that identifies the user’s session. 
ZD-settingsPreferences Persistent – Home and Roost Arbitrary settings for the user’s preferences when browsing a Zen desk knowledge base.  
ZD-storePreferences Persistent – Home and Roost  Registers whether the self-service-assistant Zen desk Answer Bot has been displayed to the website user. 

 

BLOCKING COOKIES

How you can change your cookie settings, incl. opting out

As part of our cookie solution, we always ask for your consent to cookies, except for necessary cookies, before placing cookies on your device.

We also always give you the option to change your consent. If you at one point gave consent to non-necessary cookies on our website, you can always change which cookies you will give consent to. Just look for the shield on our website. If you press the shield, your cookie settings will appear, allowing you to always change your settings and reject cookies.

It’s also possible to instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie. If you use multiple browsers and wish to block cookies or change or withdraw your consent, remember to do this in all browsers.

If you browse websites from multiple devices, you may also need to update your settings on each individual device.

 Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content on the site.

Most browsers allow you to block cookies within their settings and we have provided links to the most commonly used browsers.

Our website also makes use of third-party cookies such as Facebook, Twitter, Google and Instagram over which we have no control. These third-party services may also save cookies on your computer whilst you use our website. These cookies are likely to be analytical/performance cookies or targeting cookies.

Google Analytics Privacy Notice

Our website uses Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyze traffic, remarket our products and services to users, improve our marketing, advertising, and to improve our website. We have enabled Google Analytics advertising features such as remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with PD. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website.

For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/

You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout

Google Remarketing

Why am I seeing ads by Google for products I’ve viewed?

Our website uses a remarketing advertising service. Our remarketing service is provided by Google and other companies that show our ads on websites across the Internet. With remarketing you may see ads for our products you have previously looked at. As an example, suppose you visit a website that sells computers, but you do not buy a computer on your first visit to that website. The website’s owner might like to encourage you to revisit his/her site and buy a computer by showing you his/her ads again on other websites that you visit. We use remarketing for similar purposes. For this to happen, Google will read a cookie that is already in your browser, or they place a cookie in your browser when you visit our site or other sites using remarketing.

You can opt-out of Google’s use of cookies and remarketing at this link: https://support.google.com/ads/answer/2662922?hl=en 

or you can opt-out using the Network Advertising Initiative opt-out page at https://optout.networkadvertising.org/#!/

Facebook Remarketing

Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and target ads. With Facebook remarketing, you may see our ads on Facebook after you have visited our site. For this to happen, Facebook uses a Custom Audience Pixel that is activated when a visitor lands on a webpage and a unique “cookie” is placed in their browser. Facebook lookalike audience targeting allows us to show ads on Facebook to people who are similar to those who have already visited or made a purchase from our website.

To opt-out of Facebook’s collection and use of information for ad targeting visit: https://www.facebook.com/help/568137493302217

You can change the settings of your browser and either refuse all cookies or choose to be alerted when a cookie is being sent to your computer. If you decide to refuse cookies, some parts of our website may not function.

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