Frequently Asked Questions
Which products are covered by your 2 Year Warranty?
Which products are covered by your 2 Year Warranty?
All wooden products manufactured by us, Home & Roost, are covered by our 2-Year Warranty. Rabbit Hutches, Rabbit Runs, Guinea Pig Hutches, Guinea Pig Runs, Bird Tables, Chicken Coops, Tortoise Tables & Tortoise Runs.
Which products are not covered in your 2 Year Warranty?
Which products are not covered in your 2 Year Warranty?
Perishable products such as food, hay, wood shavings, and third-party products that we offer from other manufacturers, such as water bottles, toys and feeding bowls. If you're not sure, please contact us and we can find out for you.
How does your 2 Year Warranty work? Do I have to register my order?
How does your 2 Year Warranty work? Do I have to register my order?
No registry is needed. All you have to do is purchase through www.homeandroost.co.uk; your order details will be kept in our database so that if within the two years you need help, we can find your order details and how to contact you.
What happens if my payment method is no longer available for a refund?
What happens if my payment method is no longer available for a refund?
If you need a refund within the 90-Day time frame and you have used a credit card, but your original payment method has been cancelled, or you have closed it, we can refund your order back on to the old details we have, and your bank or credit card company will forward your payment to you.
What does the 90-day guarantee cover?
What does the 90-day guarantee cover?
You can return any product that we have manufactured, generally all our wooden made products, within 90 days for a full refund, no questions asked.
How do I request a refund within the 90-day guarantee?
How do I request a refund within the 90-day guarantee?
Just give us a call or shoot us an email and let us know and we will arrange a return of your order and issue a full refund to the original payment method.
Frequently asked question
Frequently asked question
Provide an answer to the question here, with as much detail as possible to help your customers.
Does the warranty cover damage caused by improper use?
Does the warranty cover damage caused by improper use?
No, the warranty only covers manufacturing defects and normal wear.
How long does it take to receive replacement parts under the warranty?
How long does it take to receive replacement parts under the warranty?
Replacement parts are ordered from our Kent workshop and shipped out promptly.
