Hello
Thanks for stopping by and showing some interest in our About Us Page. I must admit we didn’t think you were going to stop by here and give us any more of your precious time. But, we’re sure glad you did!
Now you’re here we’d love to share with you what we’re all about and what it is that makes us different.
All the Pets
If you’re like us then your pretty keen on animals, between the staff here at Home and Roost HQ, we have most the pet types covered. We also buy stuff for our pets, A lot of stuff! And know that we want the best products and service for our little friends. One of the biggest problems us pet owners have is finding the right stuff for our pets at the right price.
I believe that its essential that we wouldn’t offer anything to customers that we would use ourselves. Luckily, with easy access to a load of eager product testers, that’s not a problem. We only sell products that we can be proud of and stand by, That’s why most of our product has a no-quibble 30-day money-back guarantee.
It’s in the Stars
When I or anyone here at H&R buy anything for our pets, we want the best customer service possible. Customer reviews are the only way you trust a company you’ve never used before. Unlike other websites that manage all their “customer” reviews, we’ve handed 100% of all ours to a third party to manage. We teamed up with the internationally known review company Trust Pilot. We have no control over our reviews and currently have a rating of Excellent five stars. So we must be doing something right!
Our fantastic reviews reflect our company methodology; we aim to give a service that we would want to receive. Every time a problem or a delay comes up in the office we always ask ourselves: “What would we want to happen if it was us?” I know it sounds cheesy, but it’s worked out for us so far.
Give and Take
We also believe that it’s important to help others and in the process become better people and a better company. Even tho were a small business we have big dreams, and along the way would like to share some of the success and team up with the hard-working people who tirelessly help others.
We’ve already worked with a number re-home centres, pet rescue charities and donated prizes for fundraising. We contribute yearly to Starlight, a charity that grants seriously ill children their wish of a lifetime. We’ve also worked with Noah’s A.R.T, a brilliant organisation that brings rescued rabbits and guinea pigs into care homes, health wards as learning disability facilities.
